Shipping policy
Shipping Policy
Last updated: August 31, 2026
Thank you for shopping with Banana Ballon Co. We aim to process and deliver your order as quickly as possible. Please review the shipping information below.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
You will receive an order confirmation email after placing your order. Once your order ships, you will receive tracking information by email.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 1–3 business days | Calculated at checkout |
| International Shipping | 7–21 business days | Calculated at checkout |
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, customs, high order volumes, or other circumstances outside our control.
Shipping Locations
We currently ship to locations available at checkout.
We may not be able to ship to certain PO boxes, APO/FPO addresses, territories, or other restricted locations.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless otherwise stated.
Customs processing may also delay delivery. Please contact your local customs office for additional information.
Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible at cody@bananaballoonco.com. We may be unable to make changes once an order has been processed or shipped.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow 24–48 hours for tracking information to update after shipment.
Lost, Damaged, or Delayed Orders
If your order is lost, damaged, or significantly delayed, please contact us at cody@bananaballoonco.com within 7–14 days of the expected delivery date.
For damaged packages, please provide photographs of the packaging and products when contacting us. We will work with the shipping carrier to investigate the issue and determine the appropriate solution.
Incorrect or Incomplete Shipping Address
Please ensure that your shipping address is accurate and complete before submitting your order. Banana Ballon Co is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address.
If a package is returned to us because of an incorrect address, you may be responsible for the cost of reshipping the order.
Delivery Problems
If tracking shows that your order was delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members, neighbors, or building management.
- Contact the shipping carrier directly.
- Contact us at cody@bananaballoonco.com if you still cannot locate the package.
Contact Us
If you have questions about this Shipping Policy, please contact us:
Banana Ballon Co
Email:
cody@bananaballoonco.com
Phone: 816-226-7480